Membership FAQs

Key Features:
- Use virtual membership card at the bar
- Check your account balance
- Top up your account banance
- Buy tickets for lunches and events
- Update your personal details
Frequently Asked Questions:
Q. How do I see my account balance?
A. In the App, tap on the 3 lines in the top left of the screen to open the pop out menu, and then tap on on "My Account"
Q. How do I top up my account balance?
A. Having money in your account simplifies buying food and drinks at the bar for you and also enables bar staff serve customer quicker as they don't need to wait for card payments to complete.
To top up your account go to "My Account" in the App, select "Top up balance" at the top, enter the amount you want to add and follow the instructions to complete the transaction.
Q. Can I see all my past bar purchases in the App?
A. Unfortunately at this time it is only possible to see your purchase history for items bought in the App.
Q. Where is my virtual membership card?
A. Go to "My Account" and tap on "My membership card" and a 2D barcode will appear. This can be scanned at the start of your order by the bar staff to apply the members discount and then use your account balance to pay.
Q. How do I buy tickets for an event?
A. In the App, tap on the 3 lines in the top left of the screen to open the pop out menu, and then select "Buy Event Tickets". When you tap on the Events banner image the available events will appear.
You tap on an event to pick it, then select the date the event is on, and add the number of tickets you require before tapping on the "Add Ticket" button. You may then be asked some questions such as dietary requirements or whether you want to be on a specific table with others, before adding the tickets to your basket for payment. It may not let you add the tickets if there are other items already in our basket such as an unpaid top-up.
*** Make sure you are logged in to your account otherwise you will not see the members prices! ***
Q. How do I use my account balance to pay for event tickets?
A. In your basket you will be able to see the tickets. Then tap on blue text saying "Pay with Account", then enter the amount you want to use from your account balance and confirm it before checking out. You can partially pay for items from your account with the rest being a card transaction.
Q. Can I buy tickets for non-members?
A. You may buy tickets for guests (and other members) at the members price, but you should only invite the same guests to events 2-3 times a year. If they want to attend more events than this then please encourage them to join the club!
Q. How do I renew my membership?
A. Before your membership runs out, go to "My Account" and select "My membership". On that page you can add a new membership to your basket and then pay for it, and 12 months will be added on to your membership expiry date.